Ask the Fleet
Have your own question for the Fleet?
Click here to ask it.
Question submitted by Leogd at mchsi.com:
In Windows XP Home, when I open the my computer icon and click on the c
drive or any other drive it opens in search instead of opening into the
folders. Is there any way short of reinstalling the os to make Open the
default instead of search?
In XP, you'll need to enter the registry to fix this.
Click Start>Run and type regedit
Make your way to the Drive shell key:
HKEY_CLASSES_ROOT\Drive\shell
In the right hand pane, double click "Default" and change the value data to
"none" (minus the quotes)
Exit the registry and try double clicking a drive in My Computer. It should
now open normally.
Reply from Leogd at mchsi.com:
thank you so much. it worked like a charm
Question submitted by Joel:
I am unable to use the AOL tutorials. I get a message saying that "system
administrator privileges are required in order to update your aol software.
Please ensure that you are logged on to your computer as an administrator
prior to running AOL help applications." I am logged on as a
administrator. I am the only user on this computer. The control panel shows
: Owner --- computer administrator Guest --- guest account is
off. I have been told that I may have installed AOL in the guest
account. If so, how do I determine that and how can I move Aol to the
administrator account. I have no problem with AOL except for the above
problem. thanks
AOL has to write to your hard disk to update its software. You need to go
into system properties and edit your user profiles.
...and I would add that you could try reinstalling the software from the
disk (you have to have one of those, I must get 20 free AOL disks in the
mail every month) ....but this time do it from your Administrator account
... if that doesn't work, call AOL support....that's what you pay them for.
Question submitted by Chad:
A certain word document prints with 2 lines superimposed on each
other. I've tried it on three different printers with the same
results. When I look at the document in Print Preview the lines
appear normal. I've tried removing the lines and a couple lines
before and after them and retyping it, but it still prints with the
two lines superimposed.
Does this problem happen with other documents? If not I
suspect a corrupt document. You may be able to repair the corruption
with Linda's help or you may need to recreate the document.
I agree that if it's only happening in this document, that there may be
corruption in that part of the document...I would suggest you remove that
part, then copy everything else in that document and paste it into a new
blank document. Then add that part into the new document and you should get
rid of the corruption.
Question submitted by Dale:
I am using Outlook Express 6. I want to move my address file (.wab) to
another computer. I am trying to use export/import. Problem is that export
will only let me create a text .csv file and import will only accept a .wab
file. Where do I have some setting messed up? I have read the
help file and my system does not give me a choice of exporting a text or a
wab file. Thank you.
Export is as a csv file ... then go to the new computer and choose
File>Import>Other Address Book and you will see a choice in there for
Text File (Comma Separated Values). csv stands for Comma Separated
Values, so that's what you want.
Reply from Dale:
Linda, my problem is the new computer does not give me the option of
importing a csv file, it will only accept a wab file. On the other side,
my base computer will only export a csv file, it does not give me the
option of exporting a wab file. Do I have some switch set wrong
somewhere? I am running W98 2nd Edition, OE 6 and IE 6. Thank you,
Caught between the proverbial rock and a hard place!!
I don't use OE, but I can
tell you in my OE6, if I go to the File>Import, there are a few
choices...like I said DO NOT CHOOSE ADDRESS BOOK (that will only
give you wab)...choose OTHER Address Book...that will give you
csv.Reply from Dale:
Gotcha, Thank you. I was missing the word "OTHER".
Question submitted by Ed from WB:
In the past 3 or 4 weeks sometimes when I delete an e-mail my computer
hangs up and I have to shut it down and reboot. The e-mail that I wanted to
delete is still there after I reboot. It never did this before. Just in the
past 3 or 4 weeks. Can you please help me out?
Have you tried creating a new profile? If you have tried the new
profile idea and that hasn't helped, is there any information in the event
viewer? To access the Event Viewer, right click on My Computer and select
Manage. On the left side, click on the Event Viewer, check the 3 sections
for events that occur at the same time as the crash.
Question submitted by Janet:
This tip on your website does not work for XP. I had done it on my old
machine that had 98 on it. But in XP it doesn't have "Window Title". Is
there any other way to do this?
Changing title bar in Internet Explorer:
Did you download a free ISP and now IE's title bar says "Internet
Explorer Provided by <blah blah blah>"? Wanna get rid of it?
Navigate to:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\ Internet Explorer\
(by clicking once on the plus signs beside each of these). Once you
get to Internet Explorer, doubleclick on "Main" to expand its
contents in the right pane....now scroll down til you see "Window
Title" and you will see it says "Internet Explorer provided by <blah
blah blah>". Double click on the words "Window Title" and a box will
come up where you can change the title to anything you like.....get
creative! Why stick with Internet Explorer? Name it something like
"My Personal Browser" or anything you want. Close the Registry
Editor.
You're right. XP doesn't put the value there by default, but you can
add it. Here's what you do.
Close Internet Explorer. Navigate in your registry to
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main.
Double click on the Main folder so you see its contents on the right.
Right click in a blank white space on the right and choose New>String
Value. Name it Window Title (you must name it EXACTLY that) and
hit Enter. Double click on Window Title and a box comes up ... in
the Value box, type whatever you want IE's title bar to say. Open
Internet Explorer and there you are :-)
Question submitted by Rebekah:
We had problems with our internet connection so our ISP came and replaced
our router/firewall. (They supply this with the wireless service we have.)
The old one was an Asanti (I don't know the model) the new one is a LinkSys
BEFSR41 ver 3. Before we could have an "audio" chat through MSN messenger (Ver.
6) with our daughter in the next state, but now it won't work. It will not
connect. We can surf the internet just fine, get and send our emails
and even do a regular "instant messaging" session where you just type the
messages to each other. This works fine. It's just that the "Audio chat"
will not connect like it did before. I have searched through the MSN
messenger Help site and looked at all the settings I can think of. We didn't
change anything (except the router). I contacted my ISP and got a "pass the
buck" answer. They told me to contact LinkSys. I went to linksys.com and
looked around but was unable to search their "knowledge base" because it
would not load. (Only came up with a "page cannot be displayed" error.) So,
I emailed Linksys. They did reply to my email, but I'm not sure how to even
do what they suggest. Here is what they said, "The router actually do not
support VoIP or Voice over Internet Protocol. That is the reason why audio
is not working. You may actually try opening the port 6901 on the forwarding
page of the router and look for any other port for voice on the router and
see if that will help. Still i am not giving you an assurance that it will
work since as mentioned VoIP is not supported by the router. To go to the
forwarding page of the router, open an internet explorer, type in
192.168.1.1 on the address bar, password is admin. You will be prompted with
the setup page, hit on advanced tab and then forwarding tab then open the
port number you got. Do not forget to specify the IP address of the computer
that needs the application." I'm not sure what "look for any other
port for voice on the router" means or how I would figure this out. I don't
want to mess anything up fooling around with things I don't understand.
If you have any suggestions I would be very grateful to hear from you. My
daughter misses our chats. : ) Thank you.
There's a fair bit of discussion on this issue here:
http://ask-leo.com/archives/000023.html But, see here for a
potential quick fix if it's not NAT that's the problem, but QoS instead:
http://www.askmarvin.ca/forums/index.php?showtopic=667
Question submitted by Tina:
Is there a way to insert page breaks when printing frontpage folders.
Because of the many graphics we have in our intranet we have to print
everything in landscape format, this however often breaks the tables.
Therefore is there a way to avoid this and furthermore is it possible to
select specific pages for printing.
FrontPage is a web design program .... it's not intended for printing ...
if you want to control how something prints, put it in a Word document or
something because html does not allow you to control page breaks. An html
"page" is not really a printed page, it's a webpage, so as far as FrontPage
is concerned, one html file is all one page. It just breaks when you print
it, when it can't fit any more on a page. Web pages are not a good medium
for printing...you are better off copying the information out of the
FrontPage file and pasting it into Word, then printing it ... Word will let
you tell it where to put the page breaks.
Question submitted by Mark:
Running MS word 2000, my search never
reveals a file by the name normal.dot. ?
If you are using Windows XP, normal.dot is a hidden file ... you will
have to go into My Computer and click on the Tools menu and choose Folder
Options ... then click on the View tab and put a tick in the button that
says Show Hidden Files and Folders ... then below that remove the check
where it says "Hide protected operating system files" .. then you should
find normal.dot when you search for it. Also, by default, Windows
doesn't show your extensions, so if you are searching for normal.dot,
Windows won't find it if you don't turn that on ... that's on the View tab
also (in ALL versions of Windows) ... remove the check where is says "Hide
extensions for known file types".
Reply from Mark:
THANKS, you hung the moon.
Thanks to all who submitted questions this
month. If you submitted a question and did not get an answer, and the
problem still persists, try going
here and submitting it again. Just remember that we cannot
guarantee that we will answer every question, though I think the Fleet did a
bang-up job this month! Thanks to all of the Fleet for your expert
advice and your valuable time :-)
<<<back to contents |
,
