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ABC ~ All
'Bout Computers
The Online Web-azine for Computer
Enthusiasts
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contents page for this issue
Your New Software
Doesn’t Work!
~~Martha Bagwell,
Martha's Web
Did you ever buy or download a
program and find everything on your computer is acting weird?
Applications open so slowly? Some things that were working no longer
work? Whoops - uninstalled that program and now everything is back to
normal!
So what happened here? Did this
program have bad programming code? Maybe it did, but maybe not.
For a program to run perfectly on
your computer, there needs to be nothing else running that will cause a
conflict. Just about every computer using a version of Windows has at
least several programs written by a variety of programmers. Besides
Microsoft programs there is, or should be, a program for finding and
removing viruses. There should be a firewall as well. Most of us have at
least one or more games, maybe a graphic editing program like
PaintShopPro or PhotoShop and more than one little utility. Some
computers, like mine, have a suite of utilities to keep the computer
maintenance automatic or at least available to run manually. Some of us
use accounting type software like Quicken or Money. There are countless
applications that people use everyday. Most of these programs live
together on your computer quite happily and don’t cause conflicts.
Considering how many of these programs are available, that alone is
quite remarkable.
Now, about that program that caused
everything on your computer to act weird - there could be more than one
answer. There may be another program running that caused a conflict or
there could be a bit of corruption in the download. Download the program
again to be sure. If the uninstall and a new install fixes the problem,
then the first install may have been a bit ‘off’. But if the uninstall
and reinstall didn’t fix the problem there could be a conflict somewhere
with another application.
There might be something in the FAQs
on the program’s website. So before you give up, check out the FAQs.
Occasionally an upgrade to a program
that you are using will cause problems. When that happens, don’t
automatically assume the upgrade is buggy. It could be that new virus
scanner you are trying has a conflict with the program upgrade. It could
also be something else running in the background causing the problem.
Just about every program of any size can have a ‘bug’ lurking within its
code, but unless there is something else interfering you may never
notice it!
Every computer is different. The same
manufacturer’s brand may come preloaded with programs, but as soon as
the new owner gets it set up, changes are starting to occur. Some folks
don’t perform regular maintenance and garbage is starting to cause
slowdowns. Spyware starts to degrade performance. Even savvy computer
users that do keep up the maintenance and prevent spyware and viruses from
sneaking in are making changes which can cause degradation. Some preloaded programs are uninstalled
and new programs are being loaded.
So if you install a new program or
upgrade a program and it doesn’t work or causes strange things to happen
to your computer, don’t automatically assume the program is buggy. Even
Microsoft updates cause problems for some folks, but the updates are
working just fine and cause no problems for most of us. More than likely
there is a conflict somewhere for those with MS update problems.
If the program is one you have
purchased, contact customer service if there is nothing pertaining to
the issue on the support or FAQ page. Often there is a really simple fix
that will make everything work ok. Just don’t automatically assume the
problem is the software, because it could be your computer! (Or
something running on it!)
Martha Bagwell, aka surfinmac or Mac, is the web master for
http://www.marthas-web.com
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